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CFPB Issues Fall 2022 Supervisory Highlights, FCRA Circular

Michael Christians • November 30, 2022

Fall 2022 Supervisory Highlights

On November 25th, the Consumer Financial Protection Bureau (CFPB) issued the fall 2022 edition of its supervisory highlights. This document details common findings from examinations conducted between January 1st and June 30th.


The Bureau continues to see compliance weaknesses in the following areas:

  • Auto loan servicers failed to assist borrowers with refund requests in connection with unearned premiums for Guaranteed Asset Protection (GAP) coverage
  • Financial institutions failed to timely investigate disputes by consumers concerning information reported by the financial institution to a consumer reporting agency
  • Financial institutions failed to establish and implement reasonable policies and procedures concerning the accuracy and integrity of information furnished by the financial institution to consumer reporting agencies
  • Credit card issuers failed to investigate and resolve billing errors within two complete statement cycles
  • Credit card issuers failed to reevaluate rate increases to a cardholder's APR at least once every six months
  • Some financial institutions continue to engage in unfair, deceptive, or abusive acts or practices in connection with the collection of consumer debts

These findings were also noted in the agency's spring 2022 supervisory highlights, which we blogged about here.


You can access a copy of the latest supervisory highlights here.


Circular 2022-07: Reasonable Investigation of Consumer Reporting Disputes

On November 23rd, the CFPB issued a circular clarifying the direct dispute requirements for furnishers under the Fair Credit Reporting Act (FCRA). Under the FCRA, a financial institution is required to investigate a dispute by a consumer concerning information reported by the financial institution to a consumer reporting agency. The investigation must be completed within 30 days.


If the financial institution requires additional information and/or documentation from the consumer to investigate the dispute, it must notify the consumer within five business days of the additional information and/or documentation required.


You can access the circular here.

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