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Consumer Financial Protection Bureau Issues Latest Supervisory Highlights

michaelchristians • February 25, 2020

On February 20th, the Consumer Financial Protection Bureau (CFPB) issued the latest edition of its Supervisory Highlights. It covers examination findings during the time period between April and August 2019. Based on the information provided, financial institutions are reminded of the following compliance responsibilities in the areas of mortgage servicing, Regulation Z and adverse action notices.

Mortgage Servicing

For those financial institutions subject to the loss mitigation procedures found in Section 1024.41 of Regulation X:

  • You must acknowledge receipt of an application for loss mitigation assistance (completed or incomplete) within 5 days.
  • You must provide notice within 30 days of which loss mitigation options, if any, the borrower may be eligible for.

Regulation Z

Financial institutions should pay close attention to the following requirements found in Regulation Z:

  • Accurate disclosure of a loan’s APR, which generally must be not more than 1/8 of 1% above or below the actual APR.
  • Proper calculation of the finance charge including all necessary fees and charges (as defined in Section 1026.4).
  • Maintaining sufficient records to demonstrate compliance with Regulation Z. Generally, records shall be retained for a period of 2 years. However, Closing Disclosures and documents related to loan originator compensation must be retained for a longer period of time.

Adverse Action Notices

Financial institutions required to provide a notice of adverse action under Regulation B are required to provide on that notice the principal reasons for which adverse action was taken.

If you think your financial institution may be deficient in one of these areas, please contact Michael Christians Consulting, LLC for a free consultation!

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