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CFPB Updates Responsible Conduct Bulletin

michaelchristians • March 20, 2020

On March 20, 2020, the Consumer Financial Protection Bureau (CFPB) updated its responsible conduct bulletin (originally issued in 2013). The purpose of the bulletin is to identify activities that financial institutions can engage in that can prevent and minimize harm to consumers. Institutions that meaningfully engage in these activities may receive favorable consideration of such conduct during supervisory and enforcement matters.

As outlined in the bulletin, the CFPB generally considers four categories of responsible conduct:

Self-Assessment

Self-assessment reflects a proactive commitment by the financial institution to utilize resources for the prevention and early detection of violations of federal consumer financial law.

Self-Reporting

A financial institution’s prompt self-reporting of likely violations of federal consumer financial law represents concrete evidence of its commitment to responsibly address the conduct at issue.

Remediation

When violations of federal consumer financial law occur, the CFPB encourages financial institutions to concentrate on the following remedial priorities:

  • Redress for those injured by the violation(s); and
  • Implementing measures designed to prevent the violations from recurring.

Cooperation

The CFPB will look favorably upon those financial institutions that cooperate with regulators once it has been determined that a violation of federal consumer financial law has occurred.

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