Blog Post

CFPB Issues Supervisory Highlights for Spring 2022

Michael Christians • August 1, 2022

The Consumer Financial Protection Bureau (CFPB) recently issued the latest edition of its supervisory highlights publication. The Spring 2022 installment covers findings from examinations completed between July 2021 and December 2021.


The report covers the following:

  • Servicing of Auto Loans
  • Some servicers continue to wrongly repossess automobiles
  • Servicers need to properly disclose the effect a consumer's deferral will have on his/her final periodic payment amount
  • Some servicers failed to request refunds in connection with unearned fees for GAP products
  • Consumer Reporting
  • Financial institutions must timely investigate a consumer's dispute concerning inaccurate information on his/her credit report
  • Financial institutions must have policies and procedures in place to ensure the accuracy and integrity of information reported to the consumer reporting agencies
  • Credit Cards
  • Card issuers must investigate and resolve billing errors within two complete statement cycles
  • Card issuers must reevaluate an increase to a cardholder's APR at least once every six months
  • Some issuers failed to properly advertise the preconditions associated with obtaining 0% financing
  • Debt Collection
  • Some financial institutions engaged in unfair, deceptive, and/or abusive acts and practices in connection with the collection of a consumer debt
  • Electronic Fund Transfers
  • Some financial institutions failed to honor stop payment requests that were timely submitted by consumers
  • Financial institutions must timely investigate a consumer's notice of error
  • Some financial institutions failed to notify consumers when provisional credit had been removed from their account
  • Mortgage Lending
  • Some financial institutions compensated loan originators differently based on product type
  • Some financial institutions failed to retain proper documentation to support redisclosure in the event of a changed circumstance


You can access a copy of the CFPB's latest supervisory highlights here.


If your institution has questions or needs guidance on any of the items highlighted above, please don't hesitate to reach out to Michael Christians Consulting, LLC at michael@mchristiansconsulting.com.

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